What are the biggest obstacles in building quality improvement for better outcomes?
A recent White Paper titled “Strategic Quality Improvement, the Infrastructure for Success,” by Robert Sutter, RN, MBA, MHA, points out a strategic approach for healthcare quality improvement. I think his comments are beneficial to the hospital outcomes discussion, because process improvement never takes a day off on any level.
“I believe that Joseph Juran said it best: “All quality improvement takes place project by project and in no other way”. There is a great deal of wisdom and insight contained in this famous quote. In Joseph Juran’s words: organizations need to design an infrastructure that will enable them to carry out unprecedented numbers of quality improvement projects at an unprecedented pace. In other words, healthcare organizations need to maximize the number of successful quality improvement projects completed within a given time frame in order to strategically improve the quality of care delivered.”
“The basic organizational infrastructure components required to maximize the number of successful quality improvement projects completed within a given time frame are:
Strategic quality objectives
Systematic project identification-selection-prioritization system
Properly trained project champions and team leaders
Structured project review process
Project control system
Reward and recognition system that promotes quality improvement
Project improvement measurement
All of these components are essential. If one, or more, component is missing – or not functioning properly – the ability to strategically improve quality will be compromised.”
To read Sutter’s full white paper, click here.
What have you found to be successful in implementing your quality improvement projects? I know that our clients tend to have more than one of the organizational infrastructure components missing from their better healthcare outcomes & process improvement metrics. Which do you see as the biggest obstacles with your clientele or hospital?
Until Next Week,