Service Technician

Job Location

USA, Pittsburgh, PA (Mars, PA) USA

Job Posting Title

Service Technician

Job Description

Medical Equipment Source, LLC (MES) is looking for a Service Technician to join our team!  MES is a company that provides and services laboratory equipment across the US. Since its inception, MES’s goal has been to provide the highest quality new and remanufactured Histology equipment and services available.

As a Service Technician, you will have the opportunity to remanufacture, install, maintain, troubleshoot, and repair laboratory equipment.  Training will be provided on the specific equipment, but you should possess the ability to analyze equipment from electrical, mechanical, and pneumatic aspects.  Additionally, equipment repair and maintenance can also entail cleaning and painting.

Overnight travel will be required to visit customer sites.  Travel can be up to 50% during busy times. Occasionally, you may be required to perform after-hours services as part of a customer’s service contract, in response to a service call or on an emergency call, due to an equipment breakdown.

When in the office and not servicing equipment, other tasks may be assigned by your manager as required.

Job Duties

• Perform quality control on incoming new and remanufactured equipment, ensuring that the equipment works correctly and safely
• Diagnose, troubleshoot and correctly repair complex laboratory equipment that is in the warehouse for remanufacturing or depot service – repair can entail cleaning and painting
• Travel to customer site when necessary to maintain, repair, diagnose, troubleshoot and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
• Educate the equipment end-users about the correct use and upkeep of the equipment
• Train less experienced service technicians how to maintain, repair, diagnose and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
• Proactively research and assess equipment and functionality – maintain the electronic Operators and Service Manuals folder
• Prepare and file comprehensive maintenance, repair, diagnosis, and installation reports
• Respond to questions from service techs in the field – explain complex installation, diagnostic and repair issues
• Respond to in-house service calls from customers– explain complex installation, diagnostic and repair issues in a way that’s accessible to a nontechnical audience
• Persuade customers to invest in necessary replacements or vital repairs to key components and hardware devices, when necessary
• Handle customer relations in a professional and friendly manner
• Move equipment using forklift and/or dolly – meet incoming/outgoing freight transport
• Build crates – pack & unpack crates
• Maintain accurate inventory of parts and equipment – investigate and resolve inconsistencies with inventory
• Proactively research, assess and order parts as needed

Required Skills & Experience

• Minimum 2 years of work experience preferably in a service technician role
• Knowledge of how to maintain, repair, diagnose, troubleshoot and correctly install complex laboratory equipment, ensuring that the equipment works correctly and safely
• Excellent communication skills and a good demeanor
• Strong technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagrams
• Strong attention to detail
• Good computer skills (experience with ERP systems a plus)
• Able to stand and bend for long periods of time in a warehouse environment – the ability to move through confined spaces – able to lift up to 50 pounds
• Physical stamina in the handling of complex tools and heavy equipment (experience driving a forklift a plus)
• Ability to work with minimal supervision while using own technical judgment regarding complex tasks
• Able to travel by car or by plane – able to rent a car

Benefits

• Competitive Pay
• Healthcare (Medical, Dental & Vision)
• An enjoyable work environment in a suburban setting
• Paid Time Off

Contact

Medical Equipment Source LLC – Hiring Committee
wendy@medequipsource.com
724.369.1604